Return Policy

Return & Credit Policy

No merchandise may be returned for exchange or credit without prior written authorization.
Returns authorized by India Medico Instruments must be prepaid.
(No collect deliveries will be accepted).

Freight charges will be deducted from credit for items shipped with freight costs included, on returns.
All returns are based on ship date from factory.

Return Goods Credit Schedule

• India Medico Instruments responsibility: 100% credit granted.
• Unused goods shipped within 30 calendar days: 80% credit granted.
• Unused goods shipped within 30–60 calendar days: 60% credit granted.
• Unused goods shipped more than 61 calendar days, or used goods: No credit given.
• Damaged goods: Appropriate credit less repair costs.
• Special order items: No credit given.

Restocking Fee

If returned, India Medico Instruments will charge a restocking fee of 20%.

To avoid factory restock fees, please consult with the India Medico Instruments sales department
to ensure the product meets your needs. On-site demos or factory-approved trials and evaluations
can be arranged, and may reduce or eliminate restocking fees.